Administrative Foundation
I started in administration, where I learned the importance of documentation, records, follow-ups, accuracy, and organized information. That foundation helped me understand how much good systems matter behind the scenes.
Practical systemsbuilt with AI.
I design practical digital systems for real operational problems — combining experience in administration, management, and customer service with AI automation, SaaS concepts, and workflow systems that make work clearer, faster, and easier to manage.
Workflow
- Foundation
- Experience
- Toolkit
- Delivery
Workflowcomplete
Time saved0h+80%
More time for
what matters
what matters
A workflow runs from trigger to completion, saving about 12 hours.
FoundationWhere it started
I understand the problems before designing the system.
My background is rooted in administration, customer service leadership, management, and operational coordination. I’ve worked in environments where clear communication, accurate records, team structure, and fast decision-making directly affect daily performance.
That experience now shapes how I approach AI automation, SaaS concepts, and digital workflow design.
View My CVManagement & Operations
I later moved into management and trained through operational environments, working with teams, customers, escalations, reporting, compliance, and daily service pressure. This taught me how workflows break down when ownership and visibility are unclear.
AI & Digital Systems Direction
After moving back from London, I began focusing more seriously on AI automation, SaaS-style products, Notion systems, and workflow prototypes — applying real-world experience to digital systems that can make work clearer, faster, and easier to manage.
ExperienceRoles and cities
Experience that shaped how I think about systems.
Before moving into AI automation and SaaS concepts, I built experience in administration, management, customer service leadership, and operations. That background helps me approach digital systems with a practical understanding of people, processes, pressure, and real workplace constraints.
2026
Oct 2026 – Present
General Manager
Delta Design & Engineering · Lahore, Pakistan
Running day-to-day operations at an architecture and engineering firm: requests, procurement, approvals, project tracking and the people behind them. I built DELTA-CLOUD, the firm's own operations platform on web and phone, so requests, quotes and projects live in one place instead of in scattered chats.
2025
Jan 2025 – Feb 2026
Customer Service Manager
Morrisons · London, United Kingdom
Progressed into customer service management, leading teams across high-volume retail environments while handling escalations, compliance, cash controls, loss prevention, and daily service performance. This strengthened my ability to lead teams under pressure, solve operational problems quickly, and understand how process clarity affects both staff and customers.
2023
Oct 2023 – Jan 2025
Customer Service Team Lead
Morrisons · London, United Kingdom
Transitioned into customer service leadership, supporting checkout, kiosk, customer service, and cash office operations while coaching team members and improving daily workflow consistency. This role gave me direct experience with operational bottlenecks, team communication, customer needs, reporting, and the importance of clear systems in busy environments.
2019
Jun 2019 – Aug 2022
Senior Administrative Manager
Institute of Aircraft & Maintenance Engineering · Lahore, Pakistan
Moved into a senior administrative role managing documentation control, audit preparation, faculty coordination, student services, and cross-department communication. This experience developed my focus on process discipline, documentation systems, internal coordination, and improving how information moves across departments.
2016
May 2016 – Aug 2019
Administrative Manager
Institute of Aircraft & Maintenance Engineering · Lahore, Pakistan
Started in administration, supporting records, databases, attendance systems, admissions documentation, coordination, and executive-level office support. This role built my foundation in organized information management, documentation accuracy, follow-ups, and operational support.
From operations to systems
After moving back from London, I started focusing on AI automation, SaaS concepts, and workflow design — using my experience in administration, management, customer service, and operations as the foundation for building practical digital systems.
Education that shaped structured thinking.
My education combines project management, engineering, and international academic experience — giving me a foundation in planning, technical thinking, and structured problem-solving.
2022 – 2023
MSc International Project Management
Northumbria University
London, United Kingdom
Completed an MSc in International Project Management with Commendation, developing knowledge in project planning, leadership, strategy, implementation, and global business environments. This strengthened my ability to think in terms of timelines, stakeholders, risk, delivery, and project structure — skills that now support how I approach digital workflow and product systems.
2011 – 2015
BEng Aeronautical Engineering
Nanjing University of Aeronautics and Astronautics
Nanjing, China
Studied aeronautical engineering with a focus on aircraft systems, aerodynamics, propulsion, materials, structures, and technical problem-solving. Engineering helped shape my analytical mindset and attention to systems, precision, and how complex parts work together.
2009 – 2011
Foundational College Studies
H.H. Sheikh Rashid Al Maktoum Pakistani School
Dubai, United Arab Emirates
Maths · Physics · Computer Science · English
Completed foundational studies in mathematics, English, sciences, and communication in an international academic environment. This early international education helped develop communication skills, adaptability, and the foundation for further technical and management studies.
ToolkitWhat I build with
The toolkit behind the systems.
A growing toolkit I use to design, organize, automate, and build practical digital systems.
Claude Code
AI-assisted coding, debugging, interface logic, and build support.
Currently learning, testing, and building with these tools across portfolio projects, automation concepts, and workflow systems.
DeliveryThe work
The work.
Systems, concepts and experiments, each built around a real operational problem. DELTA-CLOUD comes first: The operations platform I built for my own firm, on web and phone.
In pilotDELTA-CLOUD
DELTA-CLOUD Mobile
The phone app for Android and iPhone: snap a quote on site, book leave, and follow requests and projects on the go.
Case study coming soon
Workflow complete
Your turn.
Tell me what slows your team down: the approvals that stall, the updates lost in chat, the reports built by hand. I will tell you what I would build.
or write to hello@imzaynali.live